Thermatech Building Solutions LLC (“Thermatech,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, use our applications or employee portal, communicate with us, or participate in our text messaging program.
Information we collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address, mailing address, and telephone number.
- Account and employment-related information needed to provide authorized access to Thermatech systems.
- Information you submit through forms, support requests, messages, or other communications.
- Technical information, such as device type, browser type, IP address, login activity, and application usage.
- Mobile messaging information, including your mobile number, messaging preferences, consent records, and messages sent to or received from Thermatech.
How we use information
We may use information to:
- Operate, maintain, secure, and improve our website, applications, and services.
- Create and manage authorized user accounts.
- Provide authentication, onboarding, scheduling, assignment, operational, support, and other requested communications.
- Respond to questions and support requests.
- Protect Thermatech, its employees, users, systems, and information.
- Comply with applicable legal, regulatory, contractual, and recordkeeping obligations.
How we disclose information
We may disclose information:
- To service providers that perform hosting, security, communications, support, or other services for Thermatech under appropriate confidentiality restrictions.
- Within Thermatech to authorized personnel who need the information for legitimate business purposes.
- When required by law, legal process, or a lawful government request.
- When reasonably necessary to protect rights, safety, property, or the security of our systems.
- In connection with a business reorganization or transaction, as permitted by law.
SMS privacy commitment
Mobile information and text messaging privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
Thermatech may provide mobile information to service providers solely as necessary to operate and support our messaging program. Those providers may not use that information for their own marketing or promotional purposes. SMS consent is specific to Thermatech and is not transferable to another business or messaging program.
If you voluntarily opt in, Thermatech may send account, authentication, onboarding, scheduling, assignment, operational, or support-related messages. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. You may also contact sales@ttbsi.com. Opting out of SMS does not prevent Thermatech from communicating through other lawful channels.
Read the complete Thermatech SMS Terms & Conditions.
Data retention and security
We retain information only for as long as reasonably necessary for the purposes described above, including operational, employment, security, legal, and recordkeeping needs. We use reasonable administrative, technical, and organizational safeguards, but no electronic system can be guaranteed completely secure.
Your choices
You may ask to review or correct certain information or change your communication preferences by contacting us. Requests are subject to applicable law and legitimate recordkeeping requirements. You may withdraw SMS consent at any time by replying STOP.
Children’s privacy
Thermatech’s website and systems are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Policy updates
We may update this Privacy Policy periodically. The updated policy will be posted with a revised effective date.
Contact us
Questions about this Privacy Policy may be sent to sales@ttbsi.com.